Help centre

SOS emergency card

Allergies, GP, and emergency contacts in one shareable card for first responders.

On web or Family app Care → SOS, pick the senior and complete allergies, conditions, GP, and emergency contacts. Generate the public emergency link if you have not already.

  • Share the SOS link with people who might meet an ambulance crew
  • Use Alert care team only for real emergencies in your circle
  • Keep the SOS token separate from the family portal link

Update the card after hospital discharge or any allergy change — stale SOS data is worse than none.

Still stuck?

Email us from the contact page — we write a help article the first time a question repeats.